How to solve the problem that the system shows "Signed", but the end customer has not received the goods?

FAQ

Shipping Information Abnormal Sign-off How to solve the problem that the system shows "Signed", but the end customer has not received the goods?

1. Currently, packages shipped by the SaleYee Dropshipping Platform don't come with the signature service (which requires the buyer or a designated person to complete signing). If the system shows a parcel signed, but the terminal buyer has not received it, SaleYee will assist in handling such cases by applying to the supplier for a delivery note, however, applying for a refund is unavailable,

2. For any order delivered by FedEx Ground or UPS, the distributor can provide the order record of the online store, end customer's email, and other proofs for SaleYee customer service to ask the supplier for a refund (valet claim), but it is uncertain about the result. According to past experience, the probability of a successful application is relatively small.

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