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Help Center
FAQ
Payment FAQ
Payment Methods & FAQ
- How to pay for the orders on SaleYee platform?
- What should I do if the payment has been deducted, but the order shows that the payment has failed or has been closed?
- What currencies can I use for payment on SaleYee platform?
- Why is the transaction fee different? (with the same product, the same order amount and the same payment method)
- Why the transaction fee is non-refundable?
- Why is the order showing payment pending confirmation after my payment is completed?
Refund Issues
- Can the fee of the Return Protection Service and Logistics Protection Service be refunded?
- Will the SaleYee platform charge fees for refunded payments?
- Track your refund
- If I’ve had a refund request accepted, how long will my refund take?
- Where will the money be returned after I apply for an on-sale/after-sale refund?
Payment Failure
Balance Withdrawal
Payment Security