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FAQ
Order Management
Abnormal Order
Why received an out-of-stock notification after placing an order?
Why received an out-of-stock notification after placing an order?
1. The inventory data updates approximately once an hour, resulting in a time lag, and the hot-selling SKUs may be simultaneously ordered by multiple distributors during a period. Consequently, the system fails to show real-time inventory. This issue has been requested bythe technology team to improve the update frequency.
2. When overseas warehouse operators go to the warehouse to pick goods, they sometimes encounter insufficient inventory issues and the order will be intercepted and returned by the system. We will arrange to check inventory regularly to prevent this problem.
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